Please determine, whether your order has been shipped using the
 <a href="<%= application.getInitParameter("http") %>Tracking.jsp">Order Tracking</a> page.
 <ol type='1'>
 <li/><b>If tracking information is available</b> on
 <a href='<%= application.getInitParameter("https") %>CustomerForm.jsp'>Order Tracking</a>
 page, call the carrier with the tracking number and determine the location of your package. Once the carrier picked up
 the package, travel time is out of our control. If you suspect that the package was lost or delivered to the wrong
 address, please
 <a href="mailto:orderproblem@compuvest.com?subject=My package is lost&body=Dear CompuVest, my package has been lost.%0d%0aMy Order Confirmation Number:%0d%0aDescription of what happened:%0d%0aDate Discovered:%0d ">email</a>
 our customer service as soon as possible.
 <li/><b>If tracking information is not available</b> on
 <a href='<%= application.getInitParameter("https") %>CustomerForm.jsp'>Order Tracking</a> page, check:
 <ol type='a'>
  <li/>If you allowed at least one business day for CompuVest to process your order
  <li/>If you allowed another business day for the tracking information to be uploaded on CompuVest web site
  <li/>If your order was delayed due to billing address not matching with the credit card information (our customer
   service contacts customers within one business day in those cases)
  <li/>If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping
   address to your credit card company
  <li/>If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)
  <li/>If you did not meet order processing and shipping
   <a href="<%= application.getInitParameter("info") %>Shipping.jsp">cut-off time</a>
   (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)
  <li/>If you placed an order during a busy holiday season where in general one day delay is expected
  <li/>If items are in CompuVest stock
 </ol>
 <li/>If you still need help please email our
 <a href="mailto:orderstatus@compuvest.com?subject=Tracking information is not available for my order&body=Dear CompuVest, Tracking information is not available on your web site for my order. I expected it to be shipped by now. Please investigate the problem.%0d%0aMy Order Confirmation Number:%0d%0aDate the order was placed:%0d%0a ">Customer Service</a>
 to get the fastest response.
</ol>
